FAQ


HOW CAN I PAY FOR MY ORDER?

Prices on our website are currently charged in AU Dollars ($).  You can  pay with your PayPal account but you don't need a PayPal account to pay with your credit card.

I HAVE JUST PLACED MY ORDER, WHAT HAPPENS NEXT?

We will start processing your order immediately. As long as the goods are in stock, they will be packed up carefully within 1 working day and sent off. If there was an error in your order please email us as soon as you can. You will receive an email with a tracking number when you order has been shipped and fulfilled.

HOW MUCH DOES SHIPPING COST?

AUSTRALIAN & NZ CUSTOMERS 1- 5 DAYS - FREE

USA customers - 1 - 7 working days - $30
European customers - 5 – 7 working days - $30
International customers - 5 - 7 working days - $30

CAN I TRACK MY ORDER?

As soon as your order has shipped, we'll email you the tracking number. If you have a store account with us you can also login and track your order from your My Account page.

WHAT SHIPPING CARRIER DO YOU USE?

We use Australia post - for all Australian customers we use EXPRESS Postage and for all other International customers we use PRIORITY INTERNATIONAL shipping. 

WHAT IS YOUR RETURNS POLICY?

We offer a refund or exchange for orders returned to us within 14 days from receipt. All returned items must be in its original condition with original packaging and tags still attached. 

To make a return:

  1. Please get in touch via our contact form.
  2. Include your order number, full name and telephone number that was used in your original order. 
  3. We will reply with further instructions on where to send your returns.
  4. Send back your return via a safe, insured and trackable method.

We try and process returns within 24 hours. We regret that we are unable to offer refunds on any Sale items after the '7 Days cooling of period'.

DO I HAVE TO PAY TAX AND IMPORT FEES?

Goods & Services Tax (GST) is calculated and included in all orders to Australian shipping destinations. 
All orders shipped internationally are exclusive of GST.

lease note that order pricing is exclusive of all international duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to - payment of these is necessary to release your order from customs on arrivals. As we are unable to advise the amount this may be, by using this website you accept responsibility for any such taxes and duties.